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1

Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers

Mandelbaum, Avishai, Zeltyn, Sergey

Journal:

Operations Research

Year:

2009

Language:

english

File:

PDF, 207 KB

english, 2009

2

The impact of customers’ patience on delay and abandonment: some empirically-driven experiments with the M/M/n+ G queue

Avi Mandelbaum, Sergey Zeltyn

Journal:

Year:

2004

Language:

english

File:

PDF, 589 KB

english, 2004

3

Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n+ G Queue

Sergey Zeltyn, Avishai Mandelbaum

Journal:

Queueing Systems

Year:

2005

Language:

english

File:

PDF, 1.83 MB

english, 2005

4

Simulation-based models of emergency departments:

Zeltyn, Sergey, Lauterman, Tirza, Schwartz, Dagan, Moskovitch, Kobi, Tzafrir, Sara, Basis, Fuad, Marmor, Yariv N., Mandelbaum, Avishai, Carmeli, Boaz, Greenshpan, Ohad, Mesika, Yossi, Wasserkrug, Serg

Journal:

ACM Transactions on Modeling and Computer Simulation

Year:

2011

Language:

english

File:

PDF, 1.52 MB

english, 2011

5

Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers

Avishai Mandelbaum and Sergey Zeltyn

Journal:

Operations Research

Year:

2009

Language:

english

File:

PDF, 2.45 MB

english, 2009

6

IBM Cognitive Technology Helps Aqualia to Reduce Costs and Save Resources in Wastewater Treatment

Zadorojniy, Alexander, Wasserkrug, Segev, Zeltyn, Sergey, Lipets, Vladimir

Journal:

Year:

2017

Language:

english

File:

PDF, 538 KB

english, 2017

7

What’s Wrong with My Dishwasher: Advanced Analytics Improve the Diagnostic Process for Miele Technicians

Wasserkrug, Segev, Krüger, Martin, A. Feldman, Yishai, Shindin, Evgeny, Zeltyn, Sergey

Journal:

Year:

2019

File:

PDF, 1.49 MB

2019

8

Metabolism and pharmacokinetics of nibentan in human blood plasma

S. A. Appolonova, V. G. Valiev, M. A. Dikunets, A. V. Kukharenko, G. M. Rodchenkov, E. M. Zeltyn’, A. B. Bezprozvannyi, V. A. Gorshkov, A. E. Radzevich

Journal:

Pharmaceutical Chemistry Journal

Year:

2010

Language:

english

File:

PDF, 163 KB

english, 2010

9

Waiting and sojourn times in a multi-server queue with

Sergey Zeltyn, Zohar Feldman, Segev Wasserkrug

Journal:

Queueing Systems

Year:

2009

Language:

english

File:

PDF, 557 KB

english, 2009

10

Estimating characteristics of queueing networks using transactional data

Avi Mandelbaum, Sergey Zeltyn

Journal:

Queueing Systems

Year:

1998

Language:

english

File:

PDF, 519 KB

english, 1998

11

Statistical Analysis of a Telephone Call Center

Brown, Lawrence, Gans, Noah, Mandelbaum, Avishai, Sakov, Anat, Shen, Haipeng, Zeltyn, Sergey, Zhao, Linda

Journal:

Journal of the American Statistical Association

Year:

2005

Language:

english

File:

PDF, 462 KB

english, 2005

12

Erratum to: Data-stories about (im)patient customers in tele-queues

Avishai Mandelbaum, Sergey Zeltyn

Journal:

Queueing Systems

Year:

2013

Language:

english

File:

PDF, 69 KB

english, 2013

13

Data-stories about (im)patient customers in tele-queues

Avishai Mandelbaum, Sergey Zeltyn

Journal:

Queueing Systems

Year:

2013

Language:

english

File:

PDF, 1.19 MB

english, 2013

14

[IEEE 2009 Winter Simulation Conference - (WSC 2009) - Austin, TX, USA (2009.12.13-2009.12.16)] Proceedings of the 2009 Winter Simulation Conference (WSC) - Toward simulation-based real-time decision-support systems for emergency departments

Marmor, Yariv N., Wasserkrug, Segev, Zeltyn, Sergey, Mesika, Yossi, Greenshpan, Ohad, Carmeli, Boaz, Shtub, Avraham, Mandelbaum, Avishai

Year:

2009

Language:

english

File:

PDF, 1.11 MB

english, 2009

15

943 – Mental disorders in rheumatoid arthritis patients: stress factors and pain relations

Veltishchev, D., Lisitsyna, T., Kovalevskaya, O., Seravina, O., Zeltyn, A., Krasnov, V., Nasonov, E.

Journal:

European Psychiatry

Year:

2013

Language:

english

File:

PDF, 44 KB

english, 2013

16

Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

Lawrence Brown, Noah Gans, Avishai Mandelbaum, Anat Sakov, Haipeng Shen, Sergey Zeltyn and Linda Zhao

Journal:

Journal of the American Statistical Association

Year:

2005

Language:

english

File:

PDF, 2.17 MB

english, 2005

17

[IEEE 2007 IEEE International Conference on Service Operations and Logistics, and Informatics - Philadelphia, PA, USA (2007.08.27-2007.08.29)] 2007 IEEE International Conference on Service Operations and Logistics, and Informatics - Shift Scheduling for Third Level IT Support: Challenges, Models and Case Study

Wasserkrug, S., Taub, S., Zeltyn, S., Gilat, D., Lipets, V., Feldman, Z., Mandelbaum, A.

Year:

2007

Language:

english

File:

PDF, 1.76 MB

english, 2007

18

The Anxiety-depressive Spectrum Disorders in the Larynx Granuloma Patients: Interdisciplinary Study

Veltishchev, D., Seravina, O., Zeltyn, A., Romanenko, S.

Journal:

European Psychiatry

Year:

2015

Language:

english

File:

PDF, 51 KB

english, 2015

19

[ACM Press Proceeding of the 8th working conference - Waikiki, Honolulu, HI, USA (2011.05.21-2011.05.22)] Proceeding of the 8th working conference on Mining software repositories - MSR '11 - Improving efficiency in software maintenance

Zeltyn, Sergey, Tarr, Perri, Cantor, Murray, Delmonico, Robert, Kannegala, Sateesh, Keren, Mila, Kumar, Ashok Pon, Wasserkrug, Segev

Year:

2011

Language:

english

File:

PDF, 228 KB

english, 2011

20

Operational optimization of wastewater treatment plants: a CMDP based decomposition approach

Zadorojniy, Alexander, Shwartz, Adam, Wasserkrug, Segev, Zeltyn, Sergey

Journal:

Annals of Operations Research

Year:

2016

Language:

english

File:

PDF, 753 KB

english, 2016

21

Creating operational shift schedules for third-level IT support: challenges, models and case study

Wasserkrug, Segev, Taub, Shai, Zeltyn, Sergey, Gilat, Dagan, Lipets, Vladimir, Feldman, Zohar, Mandelbaum, Avishai

Journal:

International Journal of Services Operations and Informatics

Year:

2008

Language:

english

File:

PDF, 286 KB

english, 2008

22

Service Engineering: Data-Based Course Development and Teaching

Mandelbaum, Avishai, Zeltyn, Sergey

Journal:

INFORMS Transactions on Education

Year:

2010

Language:

english

File:

PDF, 299 KB

english, 2010

23

AB0395 Depression as a Risk Factor for Joints Destruction in Rheumatoid Arthritis Patients

Lisitsyna, T.A., Veltishchev, D., Gerasimov, A., Seravina, O., Kovalevskaya, O., Zeltyn, A., Novikova, D., Novikov, A., Alexandrova, E., Smirnov, A., Krasnov, V., Nasonov, E.

Journal:

Annals of the Rheumatic Diseases

Year:

2015

Language:

english

File:

PDF, 127 KB

english, 2015

24

THU0079 Fatigue in rheumatoid arthritis patients: The impact of disease activity, pain, disability and depressive disorders

Lisitsyna, T.A., Seravina, O., Kovalevskaya, O., Veltishchev, D., Zeltyn, A., Novikova, D., Popkova, T., Novikov, A., Alexandrova, E., Nasonov, E.

Journal:

Annals of the Rheumatic Diseases

Year:

2013

Language:

english

File:

PDF, 57 KB

english, 2013

25

SAT0090 Depression Recovery Improves the Efficacy of Rheumatoid Arthritis Treatment

Lisitsyna, T. A., Veltishchev, D., Seravina, O., Kovalevskaya, O., Zeltyn, A., Krasnov, V., Nasonov, E.

Journal:

Annals of the Rheumatic Diseases

Year:

2013

Language:

english

File:

PDF, 218 KB

english, 2013

26

FRI0097 Factors Associated with Major Depressive Disorder in Rheumatoid Arthritis Patients

Lisitsyna, T.A., Veltishchev, D., Gerasimov, A., Seravina, O., Kovalevskaya, O., Zeltyn, A., Krasnov, V., Nasonov, E.

Journal:

Annals of the Rheumatic Diseases

Year:

2014

Language:

english

File:

PDF, 111 KB

english, 2014

27

Unleashing Analytics to Reduce Costs and Improve Quality in Wastewater Treatment

Zadorojniy, Alexander, Wasserkrug, Segev, Zeltyn, Sergey, Lipets, Vladimir

Journal:

Year:

2019

Language:

english

File:

PDF, 862 KB

english, 2019

28

P1261DIAGNOSTIC VALUE OF TEMPORARY OCCLUSION OF ARTERIO-VENOUS HIGH FLOW FISTULA DURING RIGHT HEART CATHETERISATION IN PATIENTS WITH PULMONARY HYPERTENSION

Zeltyn-Abramov, Eugene, ISKHAKOV, RUSTAM, BELAVINA, NATALYA, KLOCHKOVA, NATALIYA, FROLOVA, NADIA

Journal:

Nephrology Dialysis Transplantation

Year:

2020

File:

PDF, 99 KB

2020